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full-time
- Thai nationality
- Minimum 2-3 years experiences.
- Great interpersonal and communication skills.
- Excellent problem-solving skills.
- The ability to remain positive and focused in a fast-paced environment.
- Good time management skills.
- Great computer skills and the ability to learn new skills quickly.
- A professional appearance.
Best Western Ratchada Hotel (120 rooms) is currently looking for the position:
Assistant Front Office Manager
Responsibilities:
- Teaches and enforces all existing and new policies and procedures.
- As a representative of Senior Management, the Assistant Manager will be called upon to deal with guest problems and/or complaints. In dealing with these situations, the Assistant Front Office Manager must ensure that they use tact and diplomacy and remain within the organizational policy in rectifying the situation.
- Takes a responsibility for receiving and escorting all VIP- s and ensuring that they feel comfortable and welcome on arrival to the hotel.
- Responsible for the security control of all hotel keys whilst on duty.
- Takes a responsibility for security checks of the entire hotel and its equipment on a regular basis each day/evening.
- Takes a responsibility for liaising with the contracted Security Company on daily basis.
- Ensures and oversee that the Receptionist/Cashier shift procedures/duties are completed on time and are procedurally correct.
- Ensures that on-going pertinent/relevant logbook communication to other shifts is maintained.
- Assists Reception/GSA Telephones as required.
- Takes a responsibility for assisting in a - hand-on- capacity should the need arise in any outlet or area in the Hotel.
- Assists as required/requested with the solving of any guest complaints/upsets.
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BWH Hotels Asia Office
Unit 5A-2, 5th Floor, Gaysorn Centre, Gaysorn Village, 999 Ploenchit Road Lumpini Phatumwan Bangkok, 10330, Thailand www.bestwestern.com
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